We recently rolled out new software to manage the public access computers. It's pretty slick. The computers are more available and easier to manage. ...at least staff thinks so. The public isn't so sure, since it's very different from our previous system. For one thing, it requires a PIN, which most of the computer users haven't needed until now.
For me, the big problem is how the public perceives computer availability. Previously, when all the computers were in use, the system read "booked." Now if there is a short time slot available between reservations the software will offer that to the user. Instead of getting no time, the user may get 15 or 20 minutes. I guess our users haven't yet figured this out.
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I agree folks need to learn to "read" the booking screens. But one guy today was really happy to learn that he could have the computer for 60 minutes, beginning at 1:45, and NOT have it shut down at 2:00.
ReplyDeleteThey'll figure it out pretty quickly, I bet!
ReplyDelete